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References pertaining to the quality of my work and my work ethic:[The following are quoted directly from printed letters or emails.] From program office staff I supported before moving to new position: "You've been a brick - always knowledgeable, ready, and willing to supply us with much needed IT solutions."
NTSP Manager 7/24/07 From Glenn's Supervisor - The Mil Corp - June 2007: "It has been both a pleasure and honor to work with you. You are an extremely bright individual and it has been fun having someone to share the true "tech" stuff. Thanks again for being so dedicated and becoming a good friend/advisor." "The MIL Corporation's Employee of the Month Nomination - Patuxent River, April 2006: "Glenn Cross is being recognized for his ongoing hard work and dedication to the PMA205. Glenn has been working in the Program Manager of Acquisition community for the past four years and has spent the past year in PMA205. Glenn has inherited many new responsibilities in the past six months and Glenn's primary duty is to maintain and enhance the PMA205 web site. Due to changeover in the team, Glenn has had to train other support staff and pick up additional duties, including the almost full time job as the primary liaison for PMA205 with NMCI. Glenn's customers and fellow technicians rave about his attention to detail, hardware and software knowledge. Glenn's excellence in customer support makes Glenn an important contributor and teammate in executing PMA205's overall mission."
From my Operations Team
Lead, Kevin W., PMA205 Training Systems: For overhaul and redeployment of the NAVY web site for Training Systems Program
Office, from Robert R., ATC
USN:
"Big, big improvement in PMA205's web presence!" 9/08/05 For graphics image work building a wall
display, from CDR Chris W., NAVAIR Depot, USN, Jacksonville, Fl: About recent support given as move coordinator for the Tactical Training Ranges (PMA248) Program Office of the U.S. Navy, Patuxent River Naval Base, from the program manager, Captain K. S. Graeser: "Your exemplary attention to detail, constant communication in keeping the team apprised of dynamic changes and coordination with move personnel provided the team with unsurpassed dependability that truly eased the transition. Our team continues to depend on your highly capable support and deeply appreciates you being part of the Team. Thank you for your continuous "can do" attitude and commitment to PMA-248." 5/19/04 Concerning earlier support given to PMA248, from the program manager, Captain K. S. Graeser: "Since your arrival, you have proven yourself by exhibiting a dedicated work ethic, proactive attitude and excellent communication skills...In particular, your efforts regarding the entrance hall wallboard should be commended. Your quickness in learning the purpose of this program office and translating it into graphic displays ensures our mission is communicated...Our team depends on your highly capable support and deeply appreciates you being part of the team. Thank you for your commitment to this office and for being a great Team player." 6/26/02 About an extensive fast track project Glenn and 5 teammates worked on during the AOL\Time Warner merger: "Thank you for your contributions to the development of the AOL IC Helpdesk and Desktop Service proposal to Time Warner. The proposal was presented to the Time Warner IT Executive Council of CIO's on November 9, 2000. It was well received. The council endorsed the proposal and gave it's go ahead for the Time Warner Divisions to work with AOL IC on implementation immediately following the close of the AOL Time Warner merger. Your efforts made the difference. You made the proposal successful. Take pride in your accomplishments." -from Sr. VP of Internal Computing, 11/13/2000 About the quality of the intranet web site Glenn developed and maintained: "I continue to hear good things about the usability and overall appearance of the new IC Website. Thank you for an excellent job. The redesign was fast and focused on the requirements of IC and the response shows that you hit the target dead center! Great Job!!!!!" -from Glenn's boss, 12/30/99 "I wanted to tell you how much I enjoyed the new layout of the IC Help area. It is well laid out, thorough, and easy to navigate through. Beautiful!!!" -from an executive assistant to an AOL Sr VP, 7/23/99 "Congratulations on the prominent top billing and visibility of our online services in the employee channel. It says a lot about the quality of your work." -from Glenn's boss, 2/11/99 About Glenn's work on a project to integrate the newly acquired CompuServe company under the AOL internal computing support infrastructure, requiring site visits for fact finding and making recommendations for the new service structure and process to provide CompuServe staff technical support: "Outstanding KUDO's to the Help Central staff led by Glenn and specifically for Glenn himself. His ability to communicate and work closely during the ongoing stages was just awesome." -from manager of PC support at CompuServe, 6/14/98 About Glenn's "Help Central" (Help Desk and Desktop Support) team he managed: "I've been with AOL for 11 years now and have never seen better service within the company." - from AOL department director of International Technologies, 10/23/97 "The help desk gets better and better." -from a Sr. Producer within AOL NYC, 9/12/97 "I just wanted you to know that I really appreciate the quality of the people who are at Help Central" - from an administrative assistant at AOL, 7/10/97 "You guys are great and give fast, prompt and wonderful service!" - from a technical staffer at AOL, 7/7/97 "Between Glenn's Operating Procedures and his stats he has got the right balance of management control and measurement pegged. These accomplishments are a benchmark for how all of our departments should operate. Keep up the good work." -from Glenn's director of Internal Computing, AOL, 8/20/96 "Glenn, whatever you're doing, KEEP IT UP! Clearly you are instilling a great attitude/ethic in your team." -from Glenn's boss' boss, 8/16/96 While Glenn was Sr. Technical Analyst at the National Academy of Sciences, assigned to support the Office of Science and Engineering Personnel, (OSEP), and Commission on Life Sciences, (CLS): "Glenn, thanks for helping me out of a jam every time my windows froze, my Freelance acted up, and my software programs disappeared. You've always been so responsive and downright pleasant to work with. Now I understand why OSEP was so excited when we heard you were coming back to be our analyst." -from an OSEP staffer, 4/96 "I have always appreciated your ability to handle the pressures of your job while keeping a friendly and helpful attitude. You will be a difficult person to replace." -from an OSEP division supervisor, 4/96 "On behalf of the Council of the Academy, I write to thank you for your assistance in ensuring the success of this year's annual meeting. Your diligence in handling the many details of the "technology centers" for the meeting was indeed appreciated. I know that coordinating the project and actual installation required much time and effort on your part. Dedication such as yours is what guarantees the meeting is a success." -from the Home Secretary, NAS, 5/21/95 "I understand that it is review time for the technical analysts. Although I have been with OSEP for 2 months as the Admin. Officer, I have worked quite a bit with Glenn during that time and wanted to offer my assessment of Glenn's performance, brief as it may be. In addition to his regular duties as technical analyst, he also leads the monthly PC Contact meeting we have in OSEP. He is very organized and on top of things and always prepared for those meetings. I have found Glenn to be very responsive to all of OSEP, as well as to me as the Admin. Officer. He has been a big help to me as the new kid on the block in becoming familiar with the technical aspect of OSEP. Lastly, he is very highly thought of throughout all of OSEP." -from Admin. Officer, 3/15/95 "Glenn was always cheerful, patient and flexible as we slowly entered the PC world, keeping our unit heads advised of institutional policies, and helping to develop our resources. All standard hardware and software problems were taken care of quickly. We know that Glenn came early and stayed late when trying to work out some of these problems. Glenn's expertise was such that we seldom had to use the hotline, his explanations of why things didn't work were given in a manner that taught new skills without making staff feel "dumb." This has kept the enthusiasm to learn high." - from OSEP Fiscal Officer, 8/2/90 "Glenn has been a delight and, however pleased I am to see him promoted, I am sorry to see him leave us. He is knowledgeable, helpful, a good teacher, a patient troubleshooter, expert in his work, and eager to make things work right. Glenn's personality was perfect for our circumstances. He was careful to peg his comments to the level of computer knowledge of each of us." -from Division Head within CLS, NAS, 8/1/90
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